Budget airline EasyJet is under fire after a passenger’s photo featuring a row of backless seats has gone viral.
The passenger shared the image with her boyfriend Matthew Harris, who yesterday posted it to Twitter, demanding the airline explain how this was allowed.
The photo was allegedly taken onboard the carrier’s hour-an-a-half service from Luton, England to Geneva, Switzerland, and shows at least two plane seats missing their backs.
The photo also pictures a female passenger seated on one of these defective seats.
In the tweet, Harris joked the the airline had outdone rival budget carrier Ryanair by stooping to seating passengers on seats with no back.
“#easyjet beats @Ryanair to have backless seats. @IATA @EASA this is flight 2021 Luton to Geneva. How can this be allowed. @GeneveAeroport @easyJet_press @easyJet”
The airline have also received online backlash for requesting the now-viral image be taken down.
“Hi Matthew, thanks for bringing this to our attention, before we can investigate this could I ask you to remove the photograph & then DM us more info regarding this, so we can best assist you. Ross,” an EasyJet social media spokesperson wrote.
Rather than oblige, Harris posted another image showing the plane’s coordinates.
“Absolutely not. This is a real photo of a plane currently descending to Geneva,” he captioned the screenshot.
Harris later confirmed in another post that the lady pictured seated in the photo was eventually moved to a spare seat once the flight was fully boarded.
“Not sure what would have happened if the flight was full.”
A spokesperson for the airline later released a statement, saying safety remains their priority.
“No passengers were permitted to sit in these seats as they were inoperative awaiting repair. Safety is our highest priority and easyJet operates its fleet of aircraft in strict compliance with all safety guidelines.”